This statement of Customer Rights and Responsibilities assure Customers of certain rights and outline Customer responsibilities. The Company provides a copy of this statement when water service is extended to an account holder, annually, and upon first notice of an impending service disconnection.
CUSTOMER RIGHTS Harmony Heights Water Company will:
- Provide service if you are a qualified applicant.
- Offer you at least one (1) 12-month deferred payment plan if you have a financial emergency.
- Follow specific procedures for service disconnection should your account become sixty(60) days delinquent, including providing you notice postmarked at least ten (10) days before service is disconnected.
- Continue service for a reasonable time if you provide a physician’s statement that a medical emergency exists in your home
CUSTOMER RESPONSIBILITIES You, the customer will:
- Use services safely and pay for them promptly.
- Contact the utility company if you have a problem with payment, service, safety, billing, or customer service.
- Contact the utility company if you anticipate a payment problem or need to apply for a payment plan.
- Notify the utility company about billing or other errors.
- Notify the utility company when you are moving to another residence.
- Notify the utility company about stopping service in your name or about stopping service altogether.
- Permit access to your property for essential utility company personnel and equipment.
Payment for water service is due upon billing and becomes delinquent if not paid by the due date (20th of the billing month).
To contact Harmony Heights Water Company, call the telephone number shown on your utility bill or send us an email Contact US